Illinois REDCap Support Request Form

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Illinois REDCap Support Request Form

This form should be completed to receive assistance from the Illinois REDCap team. If you have multiple requests that fall into different categories, please submit a ticket for each request. We will respond to all requests within 1-3 business days.

Some other resources that may be helpful are listed below:

Frequently Asked Questions: https://healthinstitute.illinois.edu/research-support/redcap/consultation-support/redcap-faqs
Support Documents and How To Guides: https://healthinstitute.illinois.edu/research-support/redcap/consultation-support/support-documents-checklists-how-tos
Training Videos: https://healthinstitute.illinois.edu/research-support/redcap/getting-started-illinois-redcap#video-training

Request Date

M-D-Y

Completed as survey

What is your name?

* must provide value

What is your Illinois email address? We will direct any questions or follow-ups about this request to this email address.

* must provide value

Type of request:

* must provide value

Account-related

General/project questions (e.g. project setup, troubleshooting, etc.)

Meeting or presentation

Enable Twilio

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I need:

* must provide value

An Illinois REDCap account

My account to be un-suspended

Something else

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What is your issue related to REDCap accounts?

* must provide value

Is your question a general REDCap question or a question about a specific REDCap project?

* must provide value

General REDCap question

Specific REDCap project

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What is the Project ID of the REDCap project you want to discuss? To find the Project ID, go to the project and find the red text that says "PID ###" at the top of the page.

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Provide a summary of your question(s) or issue(s).

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If you have a screenshot that you think it would be helpful for us to see, you can upload it here.

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What type of meeting is needed?

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Meeting to discuss a REDCap project or issue

Meeting to discuss the project build services

Presentation to department, lab, or class

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If possible, we encourage REDCap users to come to our weekly office hours, currently held on Wednesday from 3-4 PM. Do the scheduled office hours work for you?

* must provide value

Yes

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What date and time would you like to meet? Please note that we may not be able to accommodate your specific date and time preference. We will reach out with alternative times, if necessary.

* must provide value

How long, in minutes, would you like the meeting to be?

* must provide value

Would you like the meeting to be in person or over Zoom?

* must provide value

In person

Over Zoom

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What date and time would you like to meet? Please note that we may not be able to accommodate your specific date and time preference. We will reach out with alternative times, if necessary.

* must provide value

How long, in minutes, would you like the meeting to be?

* must provide value

Would you like the meeting to be in person or over Zoom?

* must provide value

In person

Over Zoom

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Provide details of the audience and needs for the REDCap presentation. For example, is this a group of graduate students who may be starting their master's or PhD research? Is this for faculty who are collecting information about campus resources? Are any accommodations needed for this presentation?

* must provide value

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What date and time would you like the presentation to be? Please note that we may not be able to accommodate your specific date and time preference. We will reach out with alternative times, if necessary.

* must provide value

How long, in minutes, would you like the presentation to be? Include any expected time for a Q&A.

* must provide value

Would you like the presentation to be in person or over Zoom?

* must provide value

In person

Over Zoom

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Illinois REDCap Support Request Form

Request Details

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